Return, Refund & Cancellation

At Bluace, we design performance wear for people who move.

We maintain strict quality control before dispatch. However, if something isn’t right, please review the policy below carefully before raising a request.

By placing an order on bluace.in, you agree to the terms mentioned below.

Important Update

Please note that products purchased during any sale or promotional period are not eligible for return. All such purchases are final. In case of fitting issues, an exchange may be offered subject to eligibility as per our exchange policy.

Product Disclaimer

All images on the website are enhanced during the post-production process. Actual product colors may vary.

Returns

  • If you receive a defective, damaged, incorrect, or missing item, please report the issue within 24 hours of delivery with clear images of the product and packaging. We recommend recording an unboxing video while opening your package. Requests submitted beyond this timeframe will not be considered.
  • All returned items must be new, unused, and in their original condition.
  • Returns will not be accepted if the brand tag is removed or original packing is missing from the product.
  • Pickup will be attempted twice. If unsuccessful, you will need to return the shipment to our address.
  • Reverse pickup is dependent on the availability of the service in your area.
  • Gift cards are non-refundable to a bank account.
  • Refunds for defective, damaged, incorrect, or missing items will be made to your original mode of payment.
  • COD charges are non-refundable.
  • A 100 INR logistics charge will be deducted as part of the refund process.
  • Items purchased during any sale or promotional period are final sale and are not eligible for return or refund. In case of fitting issues, such items may be exchanged subject to eligibility under our exchange policy.
  • For all other returns, requests must be raised within 72 hours of delivery, and the refund will be issued as store credit with no expiry.

Return Process

To return an item:

  1. Please raise a request at https://bluace-in.myshopify.com/apps/return_prime with a clear photo or video where brand tag and plastic seal should be visible.
  2. Once the return is approved, your order will be picked up within 4-5 working days.
  3. The refund process will begin after the returned product is received and inspected.
  4. Refunds and store credit are typically reflected within 3-5 business days.

Eligibility for Refund:

  • Items must be returned with all tags attached and original packaging.
  • The product must be unworn, unused, and unwashed, in the exact condition received.
  • Sale and promotional items are not eligible for return or refund under any circumstances. Fitting-related exchanges are subject to eligibility as per our exchange policy.

Non-Returnable Items

  • Customised products
  • Limited drops
  • Final sale items
  • Promotional items
  • Free gifts (if applicable)

The above items are not eligible for return unless received damaged, defective, or incorrect.

Cancellations

  • Orders cannot be canceled once shipped. If eligible for return, you may return the item in accordance with our return policy.
  • Refusing to accept your order at delivery will be considered a return, and a refund will be processed as per the return policy.
  • Orders can be canceled before they are shipped by visiting the "My Account" page or contacting customer support.
  • Pre-orders: Cancellations are allowed within the first 24 hours of ordering. Beyond this period, cancellations cannot be processed.

Exchanges

  • All exchange requests must be raised within 7 days of product delivery.
  • Items must be new, unused, and in their original condition, with all original tags and packaging intact.
  • Exchanges will not be accepted if the brand tag or plastic seal has been removed.
  • We only offer exchange for the same product in a different size, subject to availability.
  • In case of a genuine defect or damage, the product will be replaced with the same product in the same size only.
  • Requests to exchange with a different product or style will not be accepted under any circumstances.
  • A reverse pickup will be attempted twice. If both attempts fail, the customer must self-ship the item to our return address.
  • Reverse pickup is subject to service availability in your area.
  • Any issues related to quality or quantity must be reported within 24 hours of delivery for prompt assistance.
  • Exchanges are limited to one per order, and multiple exchanges cannot be accommodated.
  • All exchanges are subject to a ₹100 pickup freight fee, which will be charged during the exchange process.

Questions

If you have any questions or concerns, please contact us at support@bluace.in

Note: Bluace will not be held liable for any damage caused to the product by the customer.